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Coronavirus (COVID-19) Information

Masks Required for Branch Visits Effective Saturday, July 25

Per Governor Walz’s statewide mask order for indoor spaces masks will be required, excluding those who are exempt according to the order, while visiting our lobbies effective Saturday, July 25, 2020.

We ask that you please bring your own mask if you plan to enter our lobbies. If you do not have one, we ask that you conduct your business in our drive-thru.

In addition, we want to remind you of the additional services available to conduct your business:

  • Monitor your accounts, transfer funds and make loan/credit card payments with the Heartland Mobile Banking App, Card Manager App or Online Banking
  • Pay bills through Online Banking with Bill Pay
  • Deposit checks remotely through Mobile Banking
  • Complete and sign online forms to update accounts, change your address, set up automatic payments, apply for loans, file a credit card dispute and more. Give us a call at (651) 451-5160 or (800) 813-9185 and we can help you get the form you need.
  • Contact us via phone at (651) 451-5160 or (800) 813-9185 for any assistance you need regarding your account, from transferring funds to checking balances.
  • Send us a message through your mobile banking app, online banking account or website.

We understand that there are differing opinions on COVID-19 and on the use of face coverings. We ask that you respect our compliance with this order and appreciate your understanding and cooperation. We remain focused on being here when you need us and continue to serve you through the channel that best meets your needs – from lobbies to virtual channels.

Lobby Reopening Plan – June 3, 2020

Throughout this pandemic we have remained open, serving you through our drive-thrus, phones, website and online channels. As our state begins to open, with restrictions and adherence to guidelines to slow virus spread, our Inver Grove Heights and New Prague branch lobbies will open on June 8, 2020.

CHS and Land O’Lakes branches will remain closed at this time.

Safety Guidelines and Lobby Restrictions

  • Please do not enter if you are feeling sick.
  • Masks are allowed — however sunglasses, hats and gloves are not. We do reserve the right to ask you to remove your mask to identify yourself.
  • Please follow social distancing practices of 6 ft apart.
  • Restrooms are currently closed.
  • Coffee and suckers are currently not available.
  • Pens and withdrawal slips have been removed, but can be requested.
  • Please limit the number of people in your party to those required to complete your transaction.

Current Service Options Remain Available
For the health and safety of you and our employees, we strongly encourage you to continue using our non-lobby options for transacting business. 

  • Visit us in our drive-thrus
  • Call us at (651) 451-5160 or (800) 813-9185
  • Send us a message through our website, online banking or mobile banking
  • Apply online for loans and complete all paperwork electronically
  • Monitor your transactions, pay your bills and transfer funds with Online Banking
  • Deposit checks, monitor your transactions and transfer funds with Mobile Banking

Assistance and Expanded Offers Remain Available
Beginning in March, we put a variety of measures in place to help you through this difficult time and those remain in place today, including:

  • Options for temporarily lowered payments or the option to skip a payment if your income has been directly affected by COVID-19.
  • Increased mobile check deposit amounts per check and per day to $10,000 (previously $5,000) via Heartland Mobile Deposit.
  • Penalty-free withdrawals from a Certificate of Deposit.
  • First payments are not due for 90 days on New Auto and Signature loans.

Thank you for your patience throughout this difficult time and as we move through this next phase. Please call us with any questions or concerns at (651) 451-5160 or (800) 813-9185.

Stimulus Payment Resource and Warning About Recent Scam- April 13, 2020

The IRS website is posting regular updates on the stimulus payments and is a great resource if you have questions.

We are expecting to see deposits become available to member accounts this Wednesday, April 15th. It’s possible that you may see the amount marked as “pending” in your online banking before Wednesday, as the payments are processed in the background.

Please also be aware of the rise in scams as these payments begin to be deposited. Recently, one of our members was sent a message requesting that he send eBay gift cards in return for cash back in larger sums. It appeared legitimate to the member because the scammer used a friend of his as a contact and stated that the friend had already received money back. Unfortunately, this scam has now cost the member $1,500. Please be cautious and never send money to someone who requests that you purchase gift cards, or other items, in exchange for cash back. This is a popular scam and could cost you thousands.

Message from the President – April 9, 2020

Update March 19, 2020

For over 80 years, we’ve been dedicated to being here for our members and that is more important than ever, in these uncertain times. We continue to closely monitor recommendations from our state, government and the CDC and make adjustments, day-to-day, as needed.

Below is an update on what we’re doing:

  • Suspending lobbies effective Friday, March 20th at 5 p.m. Please use our drive-thrus to conduct your business. If you need access to your safe deposit box, want to open a new account or need to speak with a lender let us know at the drive-thru or call us when you arrive (651) 451-5160 or (800) 813-9185.
  • Offering members, who have been financially affected by COVID-19, options for temporarily lowered payments for their loan and credit card accounts or the option to skip payments. Contact our Loan Department for more information at (651) 451-5160 or (800) 813-9185 or lending@heartlandcu.com Or, call our credit card partner at (800) 654-7728 to request a skip.
  • Increased the amount you can deposit, per check and per day to $10,000 (previously $5,000) via the Heartland Mobile Deposit feature in mobile banking.
  • Allow you to withdraw money from your Certificate of Deposit, penalty free.
  • First payments will not be due on New Auto and Signature loans for 90 days from when the loan is opened.
  • On-site staff is rotating in shifts, week-to-week and a core group of employees have started working remotely to ensure we can continue to answer your calls and address your concerns.

We also want to remind you that your money is safe and insured, up to $250,000 by the National Credit Union Administration (NCUA), and an additional $250,000 via Excess Share Insurance, a private insurance we provide to our members at no cost.

While you may feel that you should withdraw money from your accounts, please be assured the money is safe, secure and insured while it’s in your account at the credit union.

We will continue to monitor the situation and make adjustments as needed.

We ask that you remain patient as we navigate this new environment and be assured that we are doing everything we can to help you.

For the most up-to-date information, please follow us on Facebook and Twitter.

March 13, 2020

In response to the recent developments, we have implemented additional precautionary measures and would like to share those with you.

  • All branches have been supplied additional cleaning supplies to sanitize their desks/stations.
  • Key departments of the organization are equipped to work remotely, if necessary, to ensure we can continue to serve our members.
  • Employees and members are encouraged to stay home if they are showing symptoms of sickness or illness.

In addition, we want to remind you of the services available to you to conduct your credit union business electronically if you are unable to or prefer not to come into a branch:

  • Monitor your accounts, transfer funds and make loan/credit card payments with the Heartland Mobile Banking App, Card Manager App or Online Banking
  • Pay bills through Online Banking with Bill Pay
  • Deposit checks remotely through Mobile Banking
  • Complete and sign online forms to update accounts, change your address, set up automatic payments, apply for loans, file a credit card dispute and more.
  • Contact us via phone at (651) 451-5160 or (800) 813-9185 for any assistance you need regarding your account, from transferring funds to checking balances.

We will continue to monitor the situation and do all that we can to protect the health and safety of you and our team. For the most up-to-date information please follow us on Facebook and Twitter.